It has been a true pain in the butt for just about everyone across the planet.
Perhaps a few eskimo’s or people who enjoy zero human contact were left unscathed. But, for the rest of us who enjoy our over-priced smashed avo, hugs and freedom – this has been one Big. Fat. Low-point.
Here’s a few brief Q&A’s so you too can sit back with your homemade beverage and relax, knowing we’ve got your back.
The Melbourne wedding industry’s venues, photographers, videographers, florists, entertainers and most importantly!! Our loved up couples! Have been hit somewhat harder than most.
Every week I receive countless emails from clients asking us ‘Can we change our date if the restrictions remain in place?’ – To which I throw my head back in an evil cackle, continue counting my pile of gold and make myself another homemade cocktail in my lockdown loungewear.
I’m kidding. (maybe not about the cocktail and loungewear part.) Every date change or cancelation causes us just as much Heartbreak (pun intended) as it does you.
Can I change my date because of COVID-19?
Yes, you can change your date.
We don’t charge a fee for changing the date, and we won’t charge a fee for holding a tentative date (just incase!) either.
Wedding co-ordinators all over Melbourne are doing everything within their power to work within government restrictions to pull off the most amazing days for our beloved clients.
If it looks like your event will need to be postponed, we ask that you reach out to us with some tentative dates.
That way we can work together and have a better chance of ensuring your dream day goes ahead as planned.
What if We Need to Cancel Our Wedding due to COVID-19?
We understand that for some people, the void of the “Covid Unknown” is too much of a stress to overlook or postpone. For some, the best option is to cancel your original plans. Maybe you’re moving on to bigger more exotic things and you’ve decided to elope on a cliffs edge as soon as borders open! Or perhaps you and yours have decided that a simple registry is all you need to make your special day perfect.
Whatever your circumstances, again, we’re with you.
Will I get a refund if I cancel due to COVID-19?
Short answer – yes!
Long answer – we need to cover our butts too.
If you wish to cancel, you will receive a refund minus a 20% booking fee.
The booking fee simply covers costs we won’t get back on our end for staffing and credit card fees.
Let’s End On a High
You chose your wedding vendors because you love what they have to offer, to give you the most memorable celebration possible.
We love you (our clients) because you allow us to run a business we’re proud of, full of fun, excitement and continual good times.
Let’s everyone, keep doing what we’re doing.
Loving each other.
Staying positive (and sane?).
Heartbreak Hotel are here for you every step of this crazy journey.
To help with suggestions for your wedding, to commiserate the loses we’re all experiencing, to share home made cocktails and what’s bingeworthy on Netflix.
Without sounding too ‘Dan Andrews’
We’re all in this together.
& F*ck COVID-19.